Support

Support

EasyLink support is currently handled directly by the team.

Contact email: support@easylink.one

Support hours: Monday to Friday, 08:00 to 18:00, Europe/Paris time

Languages: English and French, depending on availability

What Support Covers

You can contact support for:

• account access issues
• sign-in and email verification issues
• bugs and broken flows
• public profile or account deletion requests
• privacy requests
• legal inquiries related to these pages

Coaching is available through the coaching request form. It covers résumé feedback, interview preparation, application strategy, and professional presentation. You will receive the available format and pricing details before deciding whether to book.

Response Expectations

Support is provided on a best-effort basis.

EasyLink does not currently offer:

• guaranteed response times
• guaranteed resolution times
• phone support
• live chat support
• service level agreements or uptime commitments

Response times may vary depending on request volume, holidays, and whether an issue involves third-party infrastructure.

Privacy and Security Requests

For privacy requests, email support@easylink.one with the subject line Privacy Request.

For security issues, email support@easylink.one with the subject line Security Issue and avoid posting sensitive details publicly.

Product Feedback

For general product feedback, legal questions, or support follow-up, email support@easylink.one.